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Return Policy

Returns, Exchanges and Cancellations

All returned or exchanged product(s) must be in resalable condition, including all the original packaging and instructions, and hardware if applicable.  Please keep in mind that all mattresses are shipped shrink wrapped and rolled in a box.  That means that the size of the mattress in the box is much different from when opened.  

How do I request a return?

Send an email to customerservice@goodsleepmattresses.com

For Mattresses:

  • A mattress protector must be used on top of your mattress for the full 60 days.
  • You will need to wait a minimum of 30 days of delivery to email us.
  • Please email us within 60 days of receiving your mattress.
  • Please include your order number, the date your order was delivered, and why you wish to return or exchange your order.
  • Your request will be reviewed by a customer service representative within 72 hours.
  • We will make arrangements for your mattress to be picked-up minus the mattress protector.

For Foundations, Mattress Protectors, and Pillows:

  • You must email within 5 business days of delivery.
  • Please include your order number, the date your order was delivered, and why you wish to return or exchange your order.
  • Your request will be reviewed by a customer service representative within 72 hours.
  • We will look into the return shipping options and send you an email quoting you the return shipping costs.
  • You will then have 5 business days to review and respond to the email to confirm you accept the return shipping costs.
  • If we do not receive a response within 5 business days your order will be closed as delivered.

How much will it cost for my return?

For Mattresses:

  • It's free.
  • You will receive a full refund on your mattress plus any taxes paid on that. 

For Foundations, Mattress Protectors, and Pillows:

  • The returns costs vary depending on where you are located and what you have ordered.
  • We will send you an email with the return shipping costs and your refund.
  • We will need you to respond to the email to confirm you accept the costs before we can proceed with arranging the return shipment.
  • For more information including an estimated return shipping cost, please contact us.

My order is damaged and I want to return it, how do I do this?

We will provide solutions to cover the damages that occur in shipping or any factory defects discovered upon delivery. You will need to send us pictures of the damages, the boxes, and other information for us to review in order to determine the best course of action.

If you do not wish to proceed under the claims policy, it will fall under the returns policy and you will be subject to the return shipping costs. This includes manufacturer defects. We will work with you to have the defective pieces replaced or discounted to keep "as is".

If I have put together or opened my product, can I still return it?

For Mattresses:

  • Yes, we want you to break-in your mattress.

For Foundations, Mattress Protectors, and Pillows:

  • In situations where an order has been assembled we will require details and pictures in order for us to determine whether or not we will be able to accept a return.
  • This is not guaranteed, and GoodSleep reserves the right to decline a return request.

Can I exchange my order for something else?

For Mattresses:

  • You will be able to choose another mattress in the same size and we will make arrangements for your mattress to be picked-up.
  • You will keep the mattress protector and use it on your new mattress.
  • Payment will be required for any price differences, including taxes, prior to shipping the exchanged product.
  • There is a one time return limit for the exchange.
  • You will receive a refund if the price difference, including taxes, is less than the original price of your mattress, including taxes.

For Foundations, Mattress Protectors, and Pillows:

  • Yes, except for products that are sold as a final sale.
  • Exchanges must be for an item of equal or greater value and you are only responsible for 50% of the return shipping.
  • The original item must still be in resaleable condition and needs to arrive at our warehouse for inspection before the new item can ship to you.

When would I receive my refund?

We will inspect the returned product within 72 hours of receiving the merchandise into our warehouse, to ensure that the furniture is in like-new condition. We will then process your request and issue a credit to your credit card or PayPal account within seven days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear on your statement.


What do I do when my return request has been approved?

You will need to make sure the mattress is in the plastic bag it was delivered in and taped well to avoid damages on the return shipment or in the boxes the item was shipped in, including hardware and instructions, and that it is taped up well. The delivery company will contact you to arrange to pick up the bagged mattress or boxes. You may need to print out a shipping label that we will email you and help the driver put the boxes or mattress on the truck.

My order hasn’t shipped out, can I cancel it?

You can cancel your order at any time prior to shipping with no charges. Please be aware, that in some cases your order may have already shipped and we have not been notified of it yet. If you do wish to cancel your order, we must be advised as soon as possible.

Are there any cancellation fees?

No, we do not have any cancellation fees as long as your order has not been picked up by a shipping carrier. If it has shipped and you wish to cancel the order it will be considered a return and subject to return shipping costs.

Are there items that can not be cancelled?

Yes, we can not accept cancellations on the following:

  • Orders that have been shipped out.

Please note that most of our products ship from the warehouse in 1 - 4 business days.



  • Product damaged by the customer is not eligible for returns or exchanges.
  • Product damage includes all burns, foreign markings, missing tags, rips, stains, structural breakdown, and tears.
  • Items sold "as is" or "final sale" are not eligible to be returned or exchanged.

This policy supersedes any verbal communication between GoodSleep, and you, the customer. Any amendments to this agreement must be made in writing and be clearly indicated as amendments to this specific agreement.


If you have any questions, please contact us.